Shipping Policy

U.S.-Only Delivery

For transparency around u.s.-only delivery, please note that melin limits delivery service to addresses in the United States. There is no charge for standard shipping for every U.S. order.

For clear guidance on u.s.-only delivery, our service position is that orders are typically prepared for dispatch within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days.

Shipment Tracking

For dependable guidance on shipment tracking, the requirement is as follows: shipment tracking information is supplied when the order ships and is sent using the contact information supplied at checkout.

Address and Delivery Support

For dependable guidance on address and delivery support, please note that customers are responsible for providing a complete delivery address. Contact support@melinmosaic.shop promptly about an address correction; changes cannot be guaranteed after fulfillment starts.

As part of our standards for address and delivery support, the controlling expectation is that if tracking shows a delivery problem or an order arrives damaged, incomplete, or incorrect, contact melin. The merchant pays approved return shipping for both quality issues and no-reason returns.

Taxes

For customer confidence in taxes, we apply this requirement: taxes are assessed and collected whenever applicable law requires them.

How to Reach Us

To keep customer expectations clear about how to reach us, the applicable commitment is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Email support@melinmosaic.shop or call 512-590-7567.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinmosaic.shop

Phone: 512-590-7567

Physical address: 4836 Clinton St, Clark Mills NY 13321, United States