Refund Policy

Your 30-Day Return and Exchange Window

To make our requirements clear for your 30-day return and exchange window, this policy confirms that melin provides an eligible 30-day window for no-reason returns and exchanges for eligible items. Contact support@melinmosaic.shop within 30 days after delivery before any merchandise is returned.

When reviewing your 30-day return and exchange window, the requirement is as follows: for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin covers the approved return-shipping expense and provides a prepaid label or equivalent free return arrangement.

How to Reach Us

In connection with how to reach us, please note that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Email support@melinmosaic.shop or call 512-590-7567.

Return Eligibility

For dependable guidance on return eligibility, this policy confirms that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

To set precise expectations about return eligibility, the requirement is as follows: customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

How and When Refunds Are Issued

For an accurate overview of how and when refunds are issued, our established approach is that after an approved return is received and inspected, the refund is credited to the same payment method used for the purchase within 5–10 business days. A bank or card issuer can take additional time to post under the financial institution's procedures.

Cancellations Before Dispatch

When considering cancellations before dispatch, our service position is that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Authorized Return Destination

For a straightforward understanding of authorized return destination, the relevant commitment is that the default return address is 4836 Clinton St, Clark Mills NY 13321, United States. Do not send a return until return instructions have been issued.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinmosaic.shop

Phone: 512-590-7567

Physical address: 4836 Clinton St, Clark Mills NY 13321, United States