FAQ

Orders and Shipping

To explain our approach to orders and shipping, the requirement is as follows: where do you ship? We ship only within the United States.

To make our requirements clear for orders and shipping, we apply this requirement: is shipping free? Yes. Standard shipping is free for all U.S. orders.

To set precise expectations about orders and shipping, the applicable commitment is that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For dependable guidance on orders and shipping, customers should understand that will I receive tracking? Yes. A tracking number is sent after shipment.

Orders, Payments, and Products

For a concise explanation of orders, payments, and products, our policy provides that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

For a straightforward understanding of orders, payments, and products, we apply this requirement: which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For transparency around orders, payments, and products, our service position is that how are taxes handled? Applicable taxes are collected as required by law.

For dependable guidance on orders, payments, and products, the controlling expectation is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Contact

For practical reference regarding contact, the applicable standard is that email support@melinmosaic.shop or call 512-590-7567. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).

Returns and Refunds

For practical reference regarding returns and refunds, we apply this requirement: can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

For clear guidance on returns and refunds, our operating standard is that who pays return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For an accurate overview of returns and refunds, our service position is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

For a concise explanation of returns and refunds, the customer-facing rule is that which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinmosaic.shop

Phone: 512-590-7567

Physical address: 4836 Clinton St, Clark Mills NY 13321, United States